State Farm® Insurance Agent Mike Johnson

"Emily was amazing!! She was truly a joy to speak to and has excellent customer service, she got m a quote quickly and walked me through all of my coverage."

"Tianna was extremely patient, helpful and cheerful throughout the whole process of trying to find me the best bundled order and she was able to make amends and tweak the policy to my liking and comfort. I highly recommend working with Tianna if you are looking for a great quote and also be able to patiently tweak the policy to your satisfaction. Tianna- I think I found someone I’d like to work with forever for my insurance needs."

"UPDATED REVIEW: I do NOT recommend this agency! DO NOT USE THEM. Originally I was working with an agent named Ariel. We were buying a house and needed full roof coverage. She sent us a quote for home and auto bundle. When we were finally ready to sign, she was no longer with the agency and we were transferred to Meredith. He was very friendly and helpful, but once the binder was sent to us on May 3rd, we realized that we did NOT, in fact, receive full roof coverage as promised. May 3rd was a Saturday and we had an insurance deadline of Monday to procure the insurance. I immediately wrote an email to the agent, Mike Johnson, and the account manager, Meredith. They did not respond, so I had to go with another insurance. On May 5th, I spoke to Meredith and he cancelled my policy and ensured a refund. On May 6, I received an email that our car beacons for safe driving were being mailed, indicating to me that the policy had NOT been cancelled. I reached out again and was assured it was going to be cancelled and I would be contacted about a refund. It is now June 3rd, a MONTH after cancelling, and I STILL NOT RECEIVED THE $1400. I called Meredith on June 3rd at 12PM and he said it looked like it was still in "underwriting" and did not appear to be fully cancelled. He told me he would call me back in 1 hour, at 1PM CST. It is now 6PM CST and, you guessed it, I never received a call. In all of our communications, I have included Mike Johnson, the agent, whose face is plastered at the bottom of every email. He has NEVER communicated to me in the several grievances I've had. He has never apologized or reached out to ensure I have been taken care of. Meredith is a lovely human and very nice to speak to, but this agency is extremely inefficient and Mike Johnson does not seem to care about clients being taken care of."

"I've had the most utmost professional relationship with this State Farm branch. Michael and his staff (especially Emily) have done an outstanding job servicing me for over 15 years. Give them a call. Kudos for a job well done protecting my assets!👏"

"Ms. Tianna provided me with exceptional service in securing my new insurance policy. Her expertise and thorough responses to my inquiries were greatly appreciated. I am highly satisfied with her service and recommend her without reservation for all insurance requirements."

"Worked with Meredeth yesterday to get a new homeowners insurance plan put together. Meredeth was patient, friendly, and very accommodating with my requests as we worked through finding the right plan for me. Ended up working through it all and am very happy with my new plan."

"Great experience with the office; they were able to help me understand my coverages and gave me better coverage than my last company."

"Rolling with Big Mike! He is the best."

"I am beyond frustrated with this location. There’s so much I could say, but here are just a few examples of what I’ve been dealing with: In 2023, I switched from a yearly to a quarterly life insurance policy. The office told me I needed to make a payment to adjust the billing cycle—so I did. Later, after speaking with the life insurance team directly, I was told the office gave me the wrong amount. As a result, I ended up making a double payment. To make matters worse, that payment was incorrectly applied to a loan—something I never authorized or agreed to. Ever since then, my policy has never been the same. No one apologized. No one took accountability. Still, I tried to give the benefit of the doubt and began the process of switching my wife and I to a term policy. I worked with Will on this and repeatedly asked if I needed to make a payment to keep my universal policy active during the transition. I called over and over, and never received a call back or told the SAME thing he's on the phone and will call you back. Just now, I spoke with the life insurance team again and was told I am currently NOT insured. Why? Because the office gave me false information, and my universal policy has lapsed. That means, if something had happened to me, there would be no payout for my family. That’s not just frustrating—it’s devastating. This entire process has been the worst customer experience I’ve ever had. I’ve tried to be patient. I’ve tried to trust the process. I even called Will’s personal cell (which goes straight to voicemail) and the office—no response. How is this legal? How is this acceptable? “Support your own” has cost me—again. And I won’t make that mistake anymore. This truly hurts me to write this, however I must be truthful. I HAVE RECEIPTS."

"State Farm Insurance Agents Mike Johnson’s team is the best service I have ever received, especially JAELYN, she took care of me and helped me with everything without being bothered by my poor English. I would recommend everyone to use their services and you will not be disappointed or frustrated with any problems that arise because they will help you until all problems are solved. I would like to thank JAELYN and Mike Johnson’s team from the bottom of my heart."

"It's was a great pleasure working with this company. They seem to know what they are doing. Great communication, patience level, skill level and friendly."

"I originally started my quote online with State Farm and was having some problems with my quote but then Meredith called me. He was very personable, communicative, friendly and listened to my concerns/needs and provided me with a quote within my budget. I will be recommending him to others."

"Meredith is one of the staff of Mike Johnson-State farm insurance.He is a great person with great character.His patience and level of tolerance with clients make him a real professional person in this field of insurance. He is very trustworthy and provides excellent service for both Auto and home insurance policies. Meredith has made the process of dealing with insurance easy and painless. This is a process I normally dread but he made it easy. He made recommendation that no other agent had ever made all the while, saving me dollaes in the end. I would recommend Meredith to any of my friends or family."

"I've had a fantastic experience with State Farm. Will customer service was top-notch—friendly, knowledgeable, and always quick to respond. Will took the time to explain all my options and help me find the best coverage that fits my needs and budget. What I appreciate most is how easy he made the entire process.He handled everything promptly, and I felt well taken care of the entire time. Thank you Will and Mike!"

"Very professional service agents for State Farm"

"I can not say enough good things about this office! Special shoutout to Meredith, who was so kind and patient with me. I was having a very difficult time and he just really listened and went above and beyond to fix all of my insurance issues. Everyone I spoke to in Michael's office was kind and overall just had great attitudes! I just felt like they cared about my needs. I would give them all 10 stars if I could. 😊"

"Michael Johnson State Farm is a 5 Star rated business!! Tianna was absolutely amazing in helping me get coverage for my family. Very patient and informative while also working hard to get me the best rates to match the coverage I needed. Thank you!"

"Tianna was exceptional in transitioning my auto insurance. Additionally she provided insight into other beneficial policies. She provided exemplary customer service throughout the process."

"I transferred my policy to this agency and had the pleasure of working with Meredith Williams. Meredith ensured that this was a seamless process and that I received all available discounts. I would highly recommend this agency."

"Emily help me through getting insurance for my primarily & secondary home and my auto. She has been very professional and helpful. Thank you Emily for your hard work."

"Tianna was phenomenal in helping me bundle my auto and homeowners insurance. Her customer service definitely exceeded my expectations. She was patient with my 1 million questions, pleasant to speak with, and made my overall transition seamless and easy. Thank you for all you do!"

"Excellent Service along with the best coverage for the best price. Jaelyn is excellent and patiently answered all of my questions regarding home and auto insurance."

"Shahana Parveen helped me get the auto insurance recently from state farm. She explained things clearly, answered questions quickly, and came back with updated quotes quickly making the process easy. She worked hard to get the best rates and ensured everything ran smoothly for me. If you need auto insurance, I highly recommend Shahana for a stress-free experience."

"Jaelyn was very helpful with transferring me from St.Louis! And anytime I need help I make sure to reach out to her and she always takes care of me. I recommend her and Mike Johnson State Farm!!"

"I am thrilled to share my experience with Jaelyn Roberson and Mike Johnson from State Farm. From the moment we started working together, they made the process of securing our home, auto, and personal item insurance incredibly smooth and straightforward. Jaelyn took the time to understand our unique needs and provided us with tailored options that perfectly fit our situation. She was always available to answer our questions, explain the details, and provide guidance whenever we needed it. Their professionalism and knowledge of the industry gave us confidence that we were making the right choices for our family's coverage. I particularly appreciated their dedication to ensuring we got the best possible rates without compromising on our coverage. It’s clear that they genuinely cares about their clients. We now have peace of mind knowing that our home and belongings are well protected. I highly recommend them. Thank you for everything, John and Lisa"